Terms & Conditions

Last Updated: August 12, 2026

Welcome to Genes Denim. These Terms & Conditions govern your use of our website, genesdenim.in, and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Genes Denim

Genes Denim is an online fashion and denim store offering products through our website. We reserve the right to modify, update, or discontinue any product, service, feature, or content on the website at any time without prior notice.

2. Eligibility

By using this website, you confirm that the information provided by you is accurate and that you have the legal capacity to enter into a purchase agreement under applicable laws.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other information displayed on the website are accurate.

However, slight variations in color, appearance, or presentation may occur due to differences in device screens, lighting, photography, or other technical factors.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Pricing

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices, offers, discounts, and promotions may be changed or discontinued at any time without prior notice.

In the event of an accidental pricing or listing error, Genes Denim reserves the right to cancel the affected order and issue an appropriate refund where applicable.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. An order is considered accepted once Genes Denim confirms the order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect customer or delivery information
• Technical errors
• Other circumstances requiring cancellation

6. Payments

Customers must provide accurate and complete payment information when placing an order.

Payments may be processed through third-party payment service providers. Genes Denim does not store sensitive payment information such as complete card numbers or payment authentication details unless specifically required and permitted by applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.

Genes Denim shall not be responsible for delays caused by courier companies, incorrect delivery information provided by the customer, natural events, or other circumstances beyond our control.

8. Returns and Exchanges

Customers may be eligible to request a return or exchange within the return/exchange period specified on our website and subject to our applicable return policy.

Products must generally be returned in an unused condition with original tags, packaging, and other applicable accessories intact.

Returns or exchanges may be rejected if the product is damaged, washed, altered, used, missing tags, or otherwise does not satisfy the applicable return conditions.

Please review our Return & Exchange Policy before placing an order.

9. Refunds

Approved refunds will be processed according to our applicable refund policy and the payment method used for the transaction.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment provider, or other financial institution.

10. User Responsibilities

You agree not to misuse the website or use it for unlawful purposes. You must not:

• Attempt to gain unauthorized access to the website.
• Interfere with the operation or security of the website.
• Submit false, misleading, or fraudulent information.
• Use the website for fraudulent transactions.
• Copy, reproduce, distribute, or commercially exploit website content without permission.
• Upload or transmit malicious software or harmful code.

11. Intellectual Property

Unless otherwise stated, all content available on genesdenim.in, including logos, brand names, product images, photographs, graphics, text, designs, layouts, videos, and other materials, is owned by or licensed to Genes Denim and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or use our content for commercial purposes without prior written permission.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational requirements.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, hosting providers, or other external services.

Your use of such third-party services may be subject to their respective terms, conditions, and privacy policies.

14. Limitation of Liability

To the extent permitted by applicable law, Genes Denim shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, including losses resulting from delays, temporary website unavailability, or circumstances beyond our reasonable control.

15. Force Majeure

Genes Denim shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, fire, flood, government restrictions, strikes, internet or telecommunications failures, transportation disruptions, pandemics, or other similar events.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information provided by customers.

17. Changes to These Terms

Genes Denim reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective when the updated version is published on this page.

We encourage customers to review this page periodically to remain informed about the current Terms & Conditions.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.

19. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us.